Anti-Fraud Policy

1. Purpose and Scope

The Site is an independent informational resource about Royal Reels. It has no player accounts and never handles money, so the main fraud risks for our readers are fake websites, phishing messages and people impersonating the Site or the casino. This policy covers those risks and describes, in general terms, the checks that Royal Reels applies to player accounts.

2. What the Site Will Never Ask You For

Royal Reels Guide will never ask you for:

• your Royal Reels password or login code;
• bank card numbers, CVV codes or online banking details;
• crypto wallet addresses, seed phrases or private keys;
• identity documents, selfies or proof of address;
• payments of any kind, including “unlock fees” for bonuses or withdrawals.

Anyone who asks for these things in the name of the Site is a scammer. Do not reply, and report the message as described in section 7.

3. Fake and Copycat Websites

Royal Reels moves to new numbered addresses when an old address is blocked, and fraudsters use this to create look-alike pages. A fake page may copy the name and design but show a different bonus, a different company name or a login form that steals your details.

Before you enter your details, check that:

• your existing login works and shows your real balance;
• the offer matches Royal Reels terms, including the free A$10 chip and the 100% match up to A$500 with 50 free spins;
• card details are requested only inside the casino cashier, never in a pop-up or on a login page.

The safest route is to open Royal Reels through the current link on the Site rather than through search results or links in unsolicited messages.

4. Phishing and Impersonation

Scammers may send emails, SMS or social media messages that look like they come from the Site or Royal Reels. Common signs include urgent warnings about a blocked account, prizes you did not enter for, requests to “verify” your wallet, spelling mistakes and sender addresses that do not match the official domain.

All our emails come only from addresses ending in @royalreels-guide.com. We do not contact readers through messengers or social media direct messages.

5. How Royal Reels Prevents Fraud

Royal Reels, operated by Digibrite SRL under a licence from the Curaçao Gaming Control Board, applies its own fraud and anti-money-laundering controls. In general terms, these include:

• identity verification (KYC): the casino can request a passport, ID card or driver’s licence, proof of address and, for enhanced checks, a selfie with the document, bank statements and source of funds;
• SMS verification of the mobile number before promotions become available;
• one bonus per person: the free A$10 chip is available once per person, checked by email and IP address;
• payment matching: crypto withdrawals are paid in the same currency as the first crypto deposit;
• 256-bit SSL encryption for logins and payments.

Actions such as opening multiple accounts, using someone else’s identity or payment method, or abusing bonuses breach the Royal Reels terms. The casino can then restrict the account and cancel related bonuses and winnings under its rules. Questions about a specific account check must go to Royal Reels support.

6. Integrity of the Site

We keep our own content honest:

• we describe offers, wagering and limits as they appear in the Royal Reels terms and update them when they change;
• we do not publish fake reviews, fake countdown timers or invented promotions;
• links on the Site lead only to the current Royal Reels address or to real support organisations;
• we monitor for copies of the Site and act against pages that impersonate it.

7. How to Report Fraud

If you notice a fake site, a phishing message or someone using the name of the Site, write to [email protected]. Include the web address, a screenshot and the date you saw it. We review every report within 2 business days.

If you gave your details or money to a scammer:

1. Change your Royal Reels password immediately and contact Royal Reels live chat.
2. Call your bank or card provider and ask them to block the card or transaction.
3. Report the scam to Scamwatch at scamwatch.gov.au and, for online crime, to ReportCyber at cyber.gov.au.
4. Keep all messages, screenshots and transaction references as evidence.

8. Responsible Gambling

Fraudsters often target people who are chasing losses with promises of “guaranteed wins” or “hacked pokies”. No such tools exist. If gambling is causing you stress, call Gambling Help Online on 1800 858 858, available 24/7. The Site and Royal Reels are for players aged 18 and over only.

9. Changes to This Policy

We may update this policy when new types of fraud appear or when our procedures change. The “Last updated” date at the top shows the current version.

10. Contact

• Fraud and security reports: [email protected]
• General support: [email protected]
• Phone: +61 2 5550 4812, Monday to Friday, 9:00 to 17:00 AEST